About Zippee
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team is ex. Retention Science, oracle, blinkit, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description
- Zippee is looking for energetic and qualified City Lead (s) to join our Quick Commerce Operations team across Mumbai.
- Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
- This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
- This is an in-person role at our dark store, and you must be based near Andheri East or Ghatkopar, Mumbai.
Roles and Responsibilities:
- Help oversee Quick Commerce operations across multiple dark stores in Mumbai.
- Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams along with the launch of new dark stores & projects across Mumbai, as per the expansion plan.
- Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth.
- Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, fleet management, last-mile vendor partnerships, COD management.
- Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city.
- Lead all metrics related to city P&L, reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
- Oversee weekly audits and daily MIS reporting to Management.
- Develop and execute strategies for market penetration, scaling operations, and achieving aggressive growth targets within the city.
- Conduct regular performance reviews and provide coaching to develop team members and reduce churn.
- Help create a rockstar culture amongst your team to scale to profitability.
Benefits:
- Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
- Annual company retreat.
- Growth Opportunities